Client Services Executive

2019-09-30 08:09:342020-01-27 Rocking Zebra
Job Type Permanent Full Time
Location Oxford (home based)
Area Oxford, Oxfordshire Oxford (home based)
Sector Sales
Salary £24k, bonus, car, bens
Start Date ASAP
Telephone 01793 734440
Job Ref jh903411
Job Views 598
Client Services Executive
Home Based (South Territory)
£24,000, plus car, bonus, bens
Rocking Zebra recruitment is currently looking for a field-based Client Services Executive to join an exciting and growing business with a leading automotive solution offered to hundreds of dealers across the Country.
Working with both new and the existing client base to maximise opportunities and to create an outstanding customer experience through a variety of communication methods including telephone, email and site visits. To work with the Business Development Manager to identify new business opportunities and business partners in order to generate new income for the company. To provide ongoing training and support to existing customers, as required.
Key Responsibilities
  • To provide installation and training on the system for new and existing customers
  • Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business including:
  • Carry out regular visits to dealerships
  • Provide reporting and analysis on accounts both internally and externally where required
  • Liaising with existing customers to solve any issues they may have and provide ad-hoc training to dealerships as necessary
  • Highlight areas of concern within customer base to line manager
  • To build our market position by locating and referring new business opportunities to the Business Development Manager
  • Carry out testing of new releases or changes to the system
  • Use customer feedback to define product development in future
  • Liaise with the IT team to ensure system is functioning to a market leading standard and to manage updates/changes to the system
  • Ensure all work and conduct is in accordance with the firms Standard Operating Procedures, Compliance Manuals and any other official publications issued by the firm
We are seeking individual who ideally can demonstrate the following:-
  • Good knowledge of the motor trade and market place
  • Demonstrate a strong commitment to customer service balanced with an excellent knowledge of business need
  • Excellent knowledge of the Connect system
  • Basic understanding of FCA regulations
  • Good knowledge of internal procedures
  • Principles of Insurance
  • Money Laundering
  • Data Protection
If you feel that this is you, please call the Rocking Zebra Recruitment Team today or send your CV to us!
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