Customer Success Manager (SaaS)

This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2019-09-13 08:13:411970-01-01 Rocking Zebra
Job Type Permanent Full Time
Location M4, home based
Area Reading, Berkshire M4, home based
Sector Sales
Salary £120k ote, bens
Start Date ASAP
Telephone 01793 734440
Job Ref jh686511
Job Views 521
Customer Experience Manager (SaaS)
£60k, £120k ote, bens
Exciting technology SaaS business, rapidly growing, seeking a Customer Experience Manager to lead the strategic development of allocated vertical accounts. 
This role is of strategic importance to the company; driving profitability and deep customer relationships, it is the lifeblood of the operation. You will be responsible for supporting the customer’s adoption and continued satisfaction with the Suite of solutions.
Being introduced to the customer during the implementation process and becomes the primary “face” to the customer as implementation is closed out and the customer goes live with the solution.
You will take ownership of the relationship with the customer business process owner, providing counsel and guidance aimed at ensuring their successful experience.  You are responsible for growing revenue through cross-sell and expansion activities as well as securing annual renewals. You will also serves as an internal advocate for the customer, helping to drive support and change when necessary to help the customer achieve their business objectives.
You will regularly provide best practice recommendations, assist customers in solving point-in-time challenges, and partner with the customer to increase the effective use and adoption of the solution. You will be measured on the customer’s utilisation of the solution, closed business from upselling and cross selling additional products and services as well as overall customer satisfaction.
Desired/Required skills or experience:
5 years of experience in a customer success/account management role.  Ideally SaaS, HCM sector
Ability to manage and influence through persuasion, negotiation and consensus building
Experience of selling and or MEDDIC methodology
Strong empathy for customers and passion for revenue and growth
Analytical and process-oriented mindset
Strategic planning and implementation skills, ability to think ahead
Employee training and development expertise
Proficiency with utilising all manner of technology to advance customer-facing operations, including: Salesforce CRM, Zendesk, MS SharePoint & Teams and business analytics
Bachelor’s degree
If you feel that this is the job role that you are looking for then we are keen to speak with you as soon as possible.  Please call us or email your CV to the team today
Job TypeClear
Sign in
Similar Jobs
  • Account Manager
    Wiltshire, Swindon
    £45k plus bens

    Account Manager

    •            Solution based professional services sales role to blue chip customer base
    •            Working as part of a Global team, lead ro...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Latest News

Need to find us?

Rocking Zebra Limited
Elcot Park
Elcot Mews
Elcot Lane
Marlborough, SN8 2BG



Telephone: 01793 734440


Need to find us?

Social links


We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details