Customer Communications Lead
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| Job Type | Permanent |
| Area | Bristol, UK |
| Sector | PR & Comms |
| Salary | 40000 |
| Start Date | ASAP |
| Job Ref | 658 |
| Job Views | 161 |
- Description
- Customer Communications Lead 12mth FTCWe’re working with a well-regarded, growing B2B organisation that is investing heavily in its customer experience and operational communications. This is a project-led opportunity to take ownership of customer communications across the full journey and play a key role in improving quality, consistency and governance. X2 days office, excellent bens.The roleYou’ll lead the development and delivery of operational customer communications across onboarding, in-life updates and renewals, while helping to raise communication standards across a wider Product & Marketing function.This role suits someone who enjoys ownership, stakeholder interaction and improving how businesses communicate at scale.Key responsibilities
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Own and improve operational customer communications across the end-to-end customer journey
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Drive quality control, governance and compliance across all communications
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Support the roadmap to digitise and modernise customer communications
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Act as a communications subject-matter expert for the wider business
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Use customer insight and reporting to identify areas for improvement
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Manage internal stakeholders and external suppliers to ensure efficient delivery
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Champion a customer-centric approach in all communication activity
About you-
Proven experience in a communications-focused role (customer, operational or service communications)
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Strong stakeholder management skills with the ability to influence and collaborate
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Confident working across multiple projects in a fast-paced environment
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Analytical and detail-focused, with strong written and presentation skills
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Comfortable working with governance, quality control and regulated communications
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Commercially aware with a clear focus on customer outcomes
What’s on offer-
£38,000–£40,000
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25 days holiday plus bank holidays
This is a great opportunity to join a respected B2B organisation at a time of change and transformation, where you can genuinely influence how customers experience the brand.If you’d like to discuss the role in more detail, please apply or get in touch. -
by FastRecruitmentWebsites