Global Venue Sourcing Operations Director

£55000 - £65000

• Multi award winning business with over 30 years expertise
• Innovative and creative team
• Excellent client wins in 2022 with exciting plans for growth in 2023
• Collaborative and progressive business

Reporting into the COO, you will be joining the business as the Global Venue Sourcing Operations Director.  You will bring a wealth of operational experience to drive process efficiencies, team growth and development and growth strategy for the business.

Key Objectives & Purpose:

• Evolve our venue finding proposition that exceeds customer expectations
• To develop, coach and lead a first-class sourcing team, with a wide and rich knowledge of global venue and destinations, ensuring that our ear is kept to the ground and we continue to embrace the meetings and events industry
• To encourage the team to focus on delivering the right solution for each sourcing request, rather than just a list of options
• To  continuously grow and mentor individual expertise and knowledge within our award winning team
• To drive a commercial focus to ensure we earn the most from every booking, balanced with added value to customers
• To drive massive efficiencies within the team culture including simple high volume enquires, making them cost effective and profitable, through the use of our preferred platform. Driving automation in this area.
• Be consultative in your thinking and lead by operational excellence
• Lead on our venue finding strategy, with the use of insights and data to make formed decisions and create new ways of working and considered changes
• Challenge the team and ourselves on how we can hit our annual margin targets
• Maximise the use of Gratis to drive overall business efficiencies and make recommendations for business change
• To develop a high-touch service for high value enquiries that delivers exceptional solutions, with out of the box ideas and underpinned by additional revenue opportunities
• To strategically move the division forward in procurement, operations, streamlining processes, managing our system, standards and procedures
• Achieve ongoing revenue, margin and qualitative objectives to compliment the overall growth strategy of the business and elevating our aspirations of maintaining our status of “award winning”
• Be confident in contributing to new pitches and tenders, to maintain and secure new business, showcasing our knowledge and expertise

Role Responsibilities

• To work closely with Procurement Director to help support our income and margin aspirations.
• To work closely with the Financial Director and Finance team to ensure that all operational KPI's in finance are met.
• To work closely with the Account Management Team to ensure all clients are satisfied, SLAs met, support with key meetings etc
• To monitor forecasting and operational budgets and overheads on a monthly basis.
• To monitor data to look at key trends forming and align to financial risks and opportunities
• To have a financial awareness of the cash implications through Operations within the business.
• To ensure operational KPI’s are met with targets for events team and operational team and their subsequent revenue per each FTE.
• To ensure a Standards and Procedures are reviewed and amended as required for the benefit of the division

Experience

• At least 5 years’ experience in managing a team
• Proven track record in results for
  • Financial targets
  • Team success, development and effective leadership
  • Working closely with procurement

Skills & Qualifications

• • An understanding of venue finding and events.
  • Successful team management
  • Successful team evolvement
  • Revenue accountability and ownership

What’s in it for you?

• Market leading package

• Being part of shaping an already highly successful business achieve greater heights

• Monday – Friday 9.00am – 5.30pm.  Please note this role requires travel which may incorporate an earlier start or a later finish. 
• 25 Days holiday
• Company laptop
• Company mobile phone
• Annual SMT financial target bonus

Next steps

Send your CV today.