Client Services Executive

2018-08-28 10:15:472018-10-04Rocking Zebra
Job Type Permanent Full Time
Location Newcastle
Area Milton Keynes, Buckinghamshire Newcastle
Sector Sales
Salary £21k, car, bonus, bens
Start Date ASAP
Telephone 01793734440
Job Ref jh816011
Job Views 59
Description
Client Services Executive
Home Based (North East Territory)
£21,000, plus car, bonus, bens
 
Rocking Zebra recruitment is currently looking for a field-based Client Services Executive to join an exciting and growing business with a leading automotive solution offered to hundred of dealers across the Country.
 

Working with both new and the existing client base to maximise opportunities and to create an outstanding customer experience through a variety of communication methods including telephone, email and site visits. To work with the Business Development Manager to identify new business opportunities and business partners in order to generate new income for the company. To provide ongoing training and support to existing customers, as required.
 

Key Responsibilities

  • To provide installation and training on the system for new and existing customers
  • Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business including:
  • Carry out regular visits to dealerships
  • Provide reporting and analysis on accounts both internally and externally where required
  • Liaising with existing customers to solve any issues they may have and provide ad-hoc training to dealerships as necessary
  • Highlight areas of concern within customer base to line manager
  • To build our market position by locating and referring new business opportunities to the Business Development Manager
  • Carry out testing of new releases or changes to the system
  • Use customer feedback to define product development in future
  • Liaise with the IT team to ensure system is functioning to a market leading standard and to manage updates/changes to the system
  • Ensure all work and conduct is in accordance with the firms Standard Operating Procedures, Compliance Manuals and any other official publications issued by the firm
 

We are seeking individual who ideally can demonstrate the following:-
 

Knowledge

  • Good knowledge of the motor trade and market place
  • Demonstrate a strong commitment to customer service balanced with an excellent knowledge of business need
  • Excellent knowledge of the Connect system
  • Basic understanding of FCA regulations
  • Good knowledge of internal procedures
  • Principles of Insurance
  • Money Laundering
  • Data Protection

Skills

  • Positive customer focused approach
  • Able to develop and sustain good relationships with staff, clients and insurers
  • Communicate effectively with customers and professionals both orally and in writing
  • Ability to work independently, managing your own time and using own initiative
  • Well organised, conscientious and reliable
  • Flexible – willingness to work unsociable hours/weekends if required
  • Use of judgement and experience when making decisions including when to refer to a senior colleague
  • Good problem solving skills
  • Ability to generate own ideas and demonstrate a willingness to achieve continuous improvement in service delivery
  • Able to manage ongoing self-development
  • Willingness to engage in study to gain further knowledge and skill
  • Determine priorities, setting targets and monitoring performance
 
If you feel that this is you, please call the Rocking Zebra Recruitment Team today or send your CV to us!
 

Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role.  We will endeavour to respond to your application within 3 working days, however, if you have not heard from us in that time you have not been successful for this opportunity.  Do not give up keep your eye on our website for other suitable roles.  Good Luck!
 
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