Services Account Manager

Job Type Permanent Full Time
Location Chippenham
Area Chippenham, Wiltshire
Sector Sales
Salary Competitive salary DOE
Start Date ASAP
Telephone 07950509590
Job Ref JR736661
Job Views 205
Description
Rocking Zebra Management roles in Chippenham, Swindon, Bath and Bristol.
Services Events Manager
Chippenham
Salary Dependent on Experience
Our client a leader in their technological space is looking for a Services Account Manager to work closely with the Head of Customer Service. You will be working with the Service Account Managers to facilitate and deliver service excellence.
The business has an enviable reputation in their market and operates with a customer first mentality both internally and externally.
Key Responsibilities
· To understand and assess customer requirements and opportunities – identifying and closing deals in line with the business plan and strategies set for the account.
· To be responsible for service quality and development of service across accounts.
· Management and development of third party provider relationships
· To provide service leadership on accounts and coordination of all crisis management on accounts
· Be the first focal point for customers with concerns relating to overall service delivery
· To analyse trends in customer data to detect common themes – addressing and providing recommendations customers based on the findings
· Project Management responsibilities on specific accounts and projects

Skills & Experience
· Proven, hands on experience in service delivery and understanding of the processes
· Prince 2 qualified or similar qualification
· Should be self-accountable, pro-active and motivated with the ability to work within tight time constraints
·To be able to take appropriate actions to develop and improve all service delivery
· Exemplary organisation skills
· To have an understanding of all drivers and key requirements to provide customer service excellence  
· Ability to embrace change  
· The ability to forge strong and lasting working relationships both internally and externally
 
If you feel this is you then please call the Rocking Zebra recruitment team today or send your CV to us.
Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role.  We will endeavour to respond to your call and application within 3 days, however if you have not heard from us in that time you have not been successful for this opportunity.  Do not give up! Keep your eye on our website for other suitable roles.  Good Luck!
 
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Rocking Zebra
Suite 26 - 28,Pure Offices
Kembrey Park
Swindon
SN2 8BW

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Telephone: 01793 734440

Candidates: looking4@rockingzebra.com
Clients: sales@rockingzebra.com

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Rocking Zebra
Suite 2.19a, Challenge House
Sherwood Drive, Bletchley
Milton Keynes
MK3 6DP

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Telephone: 01908 414998

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