Front of House/Customer Service Advisor
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| Job Type | Permanent Full Time |
| Location | Swindon |
| Area | 134 |
| Sector | 20 |
| Start Date | ASAP |
| Job Ref | MC683580 |
| Job Views | 710 |
- Description
- Rocking Zebra Recruitment- Administration jobs in Swindon, Bath and Bristol
Front of House/Customer Service Advisor
Swindon
£18,000
Rocking Zebra recruitment is looking for a bright and enthusiastic Front of House/Customer Service Advisor to join a well-established business based in Swindon.
Being front of house, you will be the ‘face of the company’ meeting and greeting your clients; applying a high level of maturity, trustworthiness and in some client cases sympathy. You will be their first point of contact throughout the whole process, ensuring they are kept up to speed with the latest progress and managing 3rd party relationships.
No day will be the same, you will have the ability to think on your feet, keep a cool and calm demeanour when dealing with challenging and pressurised situations and you will apply a strong and confident approach to ensure your client feels assured you are going above and beyond working towards smooth resolution.
Our client is a leading family run business with a reputable name in their industry. You will be joining a small friendly office, responsible for delivering an outstanding service to customers and playing a pivotal role in the day-to-day running of business activities.
The role:
• First point of contact on the phone
• Meeting and greeting visitors, assisting with their requirements and providing refreshments
• Transferring calls and taking messages where appropriate, recording information as necessary on the internal management system
• Booking appointments. Contributing to the management of the office shared calendar to ensure smooth scheduling of work.
• Managing customers, including key clients/dealerships, building relationships and regularly providing updates
• Subcontractor orders
• Liaising with the workshop where necessary to obtain and/or share required information
• Supporting colleagues with admin duties required
To be considered for this role:
• Demonstrable customer service experience
• Professional and articulate
• Work well under pressure
• Customer focused
• IT literate – good knowledge of Microsoft Office and ability to pick up internal systems
• Pro-active
• Problem solving skills
• Enthusiastic and driven
There is scope for progression and expansion in this role which will be rewarded accordingly, therefore we are looking for an individual who is happy to receive training, and displays willingness to grow.
If you feel this is you then please call the Rocking Zebra recruitment team today or send your CV to us.
Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role. We will endeavour to respond to your call and application within 3 days, however if you have not heard from us in that time you have not been successful for this opportunity. Do not give up! Keep your eye on our website for other suitable roles. Good Luck!
by FastRecruitmentWebsites