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Managing client enquiries from initial enquiry through to completion of booking.
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To ensure that deadlines and client SLA’s are met.
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To negotiate the best rates on behalf of clients.
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To prioritise workloads and support the team in order to fulfil client needs.
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To proactively learn and follow specific client and internal processes.
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To be confident in contract checking and scrutinizing the detail.
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Using Gratis to produce high quality proposal and confirmation documents.
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To follow up after every booking with a courtesy call and to understand future requirements.
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To support the Commercial area by proactively negotiating enhanced commission, requesting credit facilities, and being aware of deals in place.
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To maximise all product knowledge opportunities by hosting suppliers visiting the office, accompanying client on-site inspections, attending external product knowledge days and attending trade shows.
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To ensure that knowledge is shared within the company.
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To build and development good supplier relationships.
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To attend two Kit Day (Keeping in touch) day each year
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To attend two key stakeholders client event per year.
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To live and breathe the Company values and ensure that all the team follow suit.
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To ensure the Company maintains a fun, socialising and hard-working environment
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Accountability – Being accountable for one’s own actions; taking ownership of work
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Attention to detail – The ability to process detailed information effectively and consistently
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Initiative – The ability to recognise and create opportunities and to act accordingly, rather starting something than waiting passively for it to happen
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Learning ability – The ability to absorb new information readily and to put it into practice effectively
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Negotiating – The ability to obtain maximum results
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Planning and Organising – The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals
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Verbal and Written expression – the ability to communicate clearly in verbal or written language
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Stress management – the ability to perform under pressure and in adversity whilst maintaining an enthusiastic, positive outlook and attitude
by FastRecruitmentWebsites