Conference Team Leader

Conference Team Manager

Swindon

£30000 - £40000

Rocking Zebra Recruitment is looking for Conference Team Manager to join an established and continuously growing award winning team.

Key Objectives & Purpose:

• To manage all client venue finds from brief to completion
• Sourcing of over 20 suppliers and management both UK and internationally
• To ensure outstanding operational excellence
• To oversee the day-to-day operational running of the team.
• Achieve margin percentage set for the department 
• To live and breathe our values ensuring they are at the heart of all business relationships and decisions.
• To manage daily, weekly or monthly reports
• To be part of the SMT (Senior Management Team) and to contribute to all departments with the growth and success of the business in mind

Role Responsibilities

• To be a best-in-class manager for the department and ensuring excellent communication with:
  • Weekly 1-1’s
  • Weekly huddles
  • Quarterly objective reviews
  • Annual appraisals
  • Quarterly team meetings
• To work closely with the Finance team to ensure WIP is in a good place at all times.
• To work closely with the Account Management Team to ensure all clients are satisfied, support with key meetings etc
• To attend the monthly SMT meetings.
• To complete the full HR process for the Venue Finding team from recruitment to leaving.
• To ensure a Standards and Procedures manual is created/maintained for the Venue Finding department
• To attend one Kit Day (Keeping in touch) day per month.
• Managing client enquiries from initial enquiry through to completion of booking.
• To ensure that telephone calls are answered within SLA.
• To ensure that deadlines and client SLA’s are met.
• To negotiate the best rates on behalf of clients.
• To prioritise workloads and support the team in order to fulfil client needs.
• To proactively learn and follow specific client and internal processes.
• To be confident in contract checking and scrutinizing the detail.
• To maximise all product knowledge opportunities by hosting suppliers visiting the office, accompanying client on-site inspections, attending external product knowledge days and attending trade shows.
• To ensure that knowledge is shared within the company.
• To ensure that documents are stored in the correct places on the Shared Drive.
• To live and breathe the Company values and ensure that all the team follow suit.
• To ensure the Company maintains a fun, socialising and hard-working environment

Experience

• At least 4 years’ experience in a client facing venue find role
• 1 years’ experience in supervising a minimum team of 4

Skills & Qualifications

• An understanding of venue finding and events.
• Negotiating skills.
• Worldwide venue & destination knowledge desirable, not essential.
• Able to work under pressure.
• Excellent team player.
• Be able to prioritise your work, have excellent organisational skill and a real eye for detail.
• Be passionate in your approach to work, committed, hardworking and a real team player.
• Be a fast learner and creative thinker, have the ability to think outside of the box.
• Be flexible to changing working demands.
• Have the ability to work to strict and tight deadlines.
• Be a good decision maker and exercise appropriate judgment.
• Be of strong intellectual ability.
• Be able to build internal and external relationships.
• Have excellent written and verbal communication.
• Have the ability to work on your own initiative as well as follow direction when required.
• Be IT literate with a particular focus on Excel and PowerPoint and experience of working with databases.

Next steps…

Send your CV to us today!