Description

Client Services Executive
Home Based (North East Territory)
£21,000, plus car, bonus, bens

Rocking Zebra recruitment is currently looking for a field-based Client Services Executive to join an exciting and growing business with a leading automotive solution offered to hundred of dealers across the Country.

Working with both new and the existing client base to maximise opportunities and to create an outstanding customer experience through a variety of communication methods including telephone, email and site visits. To work with the Business Development Manager to identify new business opportunities and business partners in order to generate new income for the company. To provide ongoing training and support to existing customers, as required.

Key Responsibilities

To provide installation and training on the system for new and existing customers
Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business including:
Carry out regular visits to dealerships
Provide reporting and analysis on accounts both internally and externally where required
Liaising with existing customers to solve any issues they may have and provide ad-hoc training to dealerships as necessary
Highlight areas of concern within customer base to line manager
To build our market position by locating and referring new business opportunities to the Business Development Manager
Carry out testing of new releases or changes to the system
Use customer feedback to define product development in future
Liaise with the IT team to ensure system is functioning to a market leading standard and to manage updates/changes to the system
Ensure all work and conduct is in accordance with the firms Standard Operating Procedures, Compliance Manuals and any other official publications issued by the firm

We are seeking individual who ideally can demonstrate the following:-

Knowledge

Good knowledge of the motor trade and market place
Demonstrate a strong commitment to customer service balanced with an excellent knowledge of business need
Excellent knowledge of the Connect system
Basic understanding of FCA regulations
Good knowledge of internal procedures
Principles of Insurance
Money Laundering
Data Protection

Skills

Positive customer focused approach
Able to develop and sustain good relationships with staff, clients and insurers
Communicate effectively with customers and professionals both orally and in writing
Ability to work independently, managing your own time and using own initiative
Well organised, conscientious and reliable
Flexible – willingness to work unsociable hours/weekends if required
Use of judgement and experience when making decisions including when to refer to a senior colleague
Good problem solving skills
Ability to generate own ideas and demonstrate a willingness to achieve continuous improvement in service delivery
Able to manage ongoing self-development
Willingness to engage in study to gain further knowledge and skill
Determine priorities, setting targets and monitoring performance

If you feel that this is you, please call the Rocking Zebra Recruitment Team today or send your CV to us!

Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role. We will endeavour to respond to your application within 3 working days, however, if you have not heard from us in that time you have not been successful for this opportunity. Do not give up keep your eye on our website for other suitable roles. Good Luck!

Job Type	Permanent Full Time
Location	Newcastle
Area	222 Newcastle
Sector	18
Salary	£21k, car, bonus, bens
Start Date	ASAP
Telephone	01793734440
Job Ref	jh816011
Job Views	245

Client Services Executive

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