Training Manager
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| Job Type | Permanent Full Time |
| Location | Chippenham , Swindon |
| Area | 124,134 |
| Sector | 20 |
| Salary | £ competitive |
| Start Date | ASAP |
| Telephone | 01793734440 |
| Job Ref | jh736669 |
| Job Views | 295 |
- Description
- Training Manager
Chippenham
£ competitive plus benefits
Rocking Zebra recruitment is currently looking for a Training Manager to plan, co-ordinate and deliver training activities to ensure the personnel are fully trained to deliver a quality service to the required standards. To manage, motivate and develop the Training Team.
Role responsibilities
Training & Development
Co-ordinate training activities for new clients, updating client information and on going training, to ensure that training is completed to agreed timescales/SLAs
Devise and deliver training and workshopsfor new and existing colleagues
Identify gaps in skill knowledge to devise training plans and programmes to fill
Responsible for producing and maintaining training records
Support, motivate, and develop the Training team to achieve business and personal goals
Complete monthly 121s, ongoing training & development and annual performance reviews with the Training team
Succession plan with the Operations Manage and Team Managers
Quality performance
Monitor and manage the performance of the quality processes and measures for the operation
Carry out quality checks throughout the process
Review, revise and embed processes as required to drive continuous improvement and resilience
Co-ordinate and monitor the Call Quality Assessments to ensure service standards are met
Review communication as requested by clients and provide appropriate feedback to colleagues
Communication
Work closely with the operation to plan training activities for the team
Liaise closely with the Sales Department and Client Care Team to ensure successful client/campaign implementation and ongoing client satisfaction
Attend internal and external meetings as required
Ensure that communication with the team and other departments is consistent, timely and informative
Administration
Ensure all training materials, written processes and procedures are maintained and effectively implemented
If you feel that this is the role for you then we are keen to speak with you. Please send your details to the Rocking Zebra Recruitment Team.
Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role. We will endeavour to respond to your application within 3 working days, however, if you have not heard from us in that time you have not been successful for this opportunity. Do not give up keep your eye on our website for other suitable roles. Good Luck!
by FastRecruitmentWebsites