Customer Service Specialist
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| Job Type | Contract |
| Location | Cirencester |
| Area | 147 |
| Sector | 20 |
| Start Date | ASAP |
| Job Ref | MC723865 |
| Job Views | 421 |
- Description
- Rocking Zebra Recruitment- Customer Service jobs in Swindon, Bath and Bristol
Customer Service Specialist- 6 month FTC
Cirencester
£15,000-£16,000 DOE
Rocking Zebra recruitment is looking for a passionate customer service professional to join a rapidly expanding business.
With ambitious future plans our client is creating a brand new team of Customer Service Representatives. You will play a pivotal role in the continued success of the business through the delivery of exceptional customer experience.
• Handle all B2C communication either by telephone, email or via social media
• Ability to up sell services and products to the customers to fulfil set targets
• Manage and resolve customer complaints in a timely and accurate manner
• Handle all returns, refunds and exchanges
• Ability to resolve and respond to all customer enquiries regarding products and services
• Ensure that all databases are maintained and all relevant information is collated efficiently and effectively
• Manage the relationship with our external couriers and parcel tracking
• Ensure all relevant correspondence is answered within agreed targets
• Ensure that the required customer performance targets and standards are achieved
• Obtain and maintain extensive product knowledge on all products and services
To be considered for this role:
• Good working knowledge of Microsoft Office, particularly Excel
• Database / CRM entry
• Exceptional telephone etiquette
• Great communication skills, both verbally and written
• Extensive customer service experience and the ability to deal with difficult customer situations
• Working knowledge of Social Media an advantage
If you feel this is you then please call the Rocking Zebra recruitment team today or send your CV to us.
Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role. We will endeavour to respond to your call and application within 3 days, however if you have not heard from us in that time you have not been successful for this opportunity. Do not give up! Keep your eye on our website for other suitable roles. Good Luck!
by FastRecruitmentWebsites