Head of Digital
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| Job Type | Permanent Full Time |
| Location | middlesex |
| Area | 210 |
| Sector | MarketingDigital |
| Salary | £95,000, Bonus, Bens, £7.8k car allowance |
| Start Date | ASAP |
| Telephone | 01793734440 |
| Job Ref | jh689504 |
| Job Views | 432 |
- Description
- Head of Digital
Middlesex
£95,000, Bonus, Bens, £7.8k car allowance
Rocking Zebra recruitment is currently looking for an experienced Head of Digital, B2C with a focus on self serve, customer journey and online account management. With over 3.6 million active digital customers, digital is the most popular channel customer choose to interact with. Our client is at the forefront of the connected home revolution, developing market leading products and propositions.
We are looking for an individual who can design, create and deliver these world class digital solutions. Our client provides the opportunities for the best digital people to develop and progress their careers in a friendly, open environment, working in an agile fashion and value collaboration, engagement and continuous learning and improvement.
Key Responsibilities:
To develop the strategy and lead the team that delivers a step change in the digital customer experience.
Leading the strategy and integration initiatives to transform customer satisfaction on the self serve website, using internal and external sources to identify areas for improvement, and to externally benchmark satisfaction levels
Developing and delivering, new and enhanced customer journeys they will drive increased usage of the ‘Online Account Management’ area of the website improving customer engagement and interaction alongside commercial performance, leading to reduced contact and customer churn.
Experience and personal qualities
If you have deep experience of leading (strategy development and execution) the self serve/digital customer experience function within a consumer facing brand, have capability of interfacing with both business and the IS/ IT departments on core deliverables to integrate services with conflicting priorities and have a proven track record in understanding customers and their needs, identifying insights (from both quantitative and qualitative data),driving change based on this insight and managing and developing high performing teams then we would love to hear from you.
If you feel that this is the role for you then we are keen to speak with you. Please send your details to the Rocking Zebra Recruitment Team.
Rocking Zebra want to offer you the best service possible and we urge you to follow up your application with a phone call to discuss why you believe you are a best fit for the role. We will endeavour to respond to your application within 3 working days, however, if you have not heard from us in that time you have not been successful for this opportunity. Do not give up keep your eye on our website for other suitable roles. Good Luck!
by FastRecruitmentWebsites